Support and Maintenance
Now that you have chosen the solution, we’re here with on-going support – so you can go live faster and realize the full benefits sooner. With support for all stages of your solution’s lifecycle – from planning and implementation to operations and optimization – our full range of services can help reduce your total cost of ownership.
Get the most from our Support for seamless implementation, innovation, and operations. Benefit from our tailored support engagements and project-based offerings to provide on-demand support. Manage technical risk in all phases of the our application lifecycle.
Our Total Care package provides remote break/ fix support with a selectable array of SLAs and flexible options customizable for different areas of your enterprise:
- 24/7 call desk service in twenty one languages
- Web portal access for ticket creation and tracking, parts, documentation and software downloads
- Alarm monitoring for major and critical alarms
- Expert support and incident response
- System restoration to latest stored back-up
- Flexible options and SLAs configurable by site.